Warranty and Return Policy

All of our rebuilt engines are manufactured to factory specifications and carry a five year  warranty. Fluid leaks are covered under the warranty for a period of 6 months from the purchase date. Remanufactured cylinder heads are warranted for 2 years when sold separately. 

If there is ever a defect in materials or workmanship during the warranty period, we will pay the freight both ways on the replacement - and cover the labor to reinstall it during the first two years. Labor claims are paid at "Mitchell" flat rate X $50 per hour - up to a maximum of $500 per occurrence. We also provide up to $200 in rental car reimbursement during the first 2 years.

Warrantee engine replacements for warrantable failures during the first two years are unlimited mileage and are not pro-rated.  In year 3, the mileage limit is 100,000 miles and the customer must contribute 45% of the current engine price to receive a warranty replacement engine.  In year 4, the mileage limit is 115,000 miles and the customer must contribute 60% of the current engine price to receive a warranty replacement engine.  In year 5, the mileage limit is 125,000 miles and the customer must contribute 75% of the current engine price to receive a warranty replacement engine.

Removing heat tab, overheating, turbocharging, supercharging, abuse, misuse, improper installation, and/or running without proper lubrication voids warranty. Running the engine for prolonged periods with an improper fuel-air mixture (too rich or too lean) may also void the warranty. In addition, all break-in and maintenance procedures (provided) must be correctly followed. Please call us immediately to notify of warranty claim (before attempting any repair or replacement).

Warranty Claims

If you experience any problems with your rebuilt product during the warranty period, you may file a claim under the warranty policy. Please follow the procedure below when filing any warranty claim:

1. Have the problem diagnosed by a qualified BMW technician.
   
   

2. Call Bavarian Engine Exchange immediately with the results of the diagnosis and obtain authorization from our office before authorizing any removal or repair. Fax a copy of the diagnostic work order to our office for review.
   
   

3. Have the product removed from the vehicle or repaired only after Bavarian Engine Exchange has given authorization. Bavarian Engine Exchange must inspect all rebuilt products before any warranty claim is paid. Do not authorize any removal or repair of any rebuilt product without first obtaining written authorization and an RMA number from Bavarian Engine Exchange.
   
   

4. Package the product in a sturdy wooden crate and call our office to notify that the product is ready to be picked up for the warranty inspection. Make sure the product is strapped or roped securely to the crate and wrapped in a plastic bag to prevent shipping damage or water damage. Include a copy of the original invoice in the crate and write "Warranty Return" on the outside of the crate in large black letters.
   
   

5. Upon notification, Bavarian Engine Exchange will immediately dispatch a driver to pick up the product and return it to our facility for inspection. If a defect is found in material or workmanship, we will pay the freight both ways on the replacement. The purchaser will be billed for the freight only if the warranty is voided due to any of the warranty conditions listed above.
   
   

6. If upon inspection, a defect is found in material or workmanship, Bavarian Engine Exchange will immediately repair or replace the defective product and ship it at no charge. In addition, we will reimburse the purchaser for removal and installation labor at flat rate x $50 per hour up to a maximum of $500 per occurrence. Please fax a copy of the final repair order when seeking reimbursement of labor charges.
   
   

7. If upon inspection, no defect is found in materials or workmanship, or any of the above warranty conditions are discovered, the purchaser will be billed for freight charges incurred by Bavarian as a result of the warranty inspection process, and bear sole responsibility for any return freight as well. In addition, the purchaser will retain sole responsibility for any repair or replacement cost of the product and/or any labor charges for re-installation.

Automatic Transmission Warranty

Rebuilt automatic transmissions carry a two-year parts / one-year labor warranty when installed by an approved ATRA (Automatic Transmission Rebuilders Association) facility. A one-year (parts only) warranty applies when transmission is installed by a non-ATRA facility.

Core Return Policy

Most of our rebuilt products are sold on an exchange basis and include core deposits added for security. In most cases, these core deposits are 100% refundable when we receive your core part at our facility (no surcharges). A few of our products are limited production units, and carry core deposits that are not refundable unless your core is determined by us to be in rebuildable condition. In these cases, you will be informed by one of our representatives at the time your order is placed. If upon inspection, we determine that your core is not in rebuildable condition, your core deposit will be forfeited and you will be notified.